Dental Clinics
New Patient Support
transforming the new patient journey for dental practices
The Farm specialises in transforming the new patient journey for dental practices, ensuring an exceptional patient experience while maximising commercial opportunities. By leveraging advanced CRM systems and dedicated inbound and outbound clinic teams for telephone communication, we can streamline the entire process from initial enquiry to follow-up, meaning seamless interactions and increased patient retention
KEY SERVICES
In an era where time is of the essence, delegating tasks to remote support teams can be a game-changer for Dental Clinics of all sizes.
Inbound Clinic Teams
Booking Assistance:
Professional staff available 12 hours a day to handle appointment requests and changes.
FAQ Handling:
Immediate and accurate responses to common queries, reducing patient wait times and enhancing satisfaction.
First Contact Resolution:
Ensuring patients receive the help they need on their first call, fostering trust and reliability.
Outbound Clinic Teams
Proactive Follow-ups:
Timely calls to follow up on enquiries, treatment plans, and, if required, post-appointment check-ins to ensure
patient satisfaction.
Automated Contact Plans:
Email communication alongside telephone calls to maximise every opportunity.
Reactivation Campaigns:
Additional services include reaching out to dormant patients with personalised offers and updates to encourage return visits.
Chatbot Solution
24/7 Availability:
Our Chatbot solution provides round-the-clock support, ensuring that patient enquiries are addressed promptly, even outside of
regular business hours.
Streamlined Enquiries:
Efficiently handles new patient enquiries, booking requests, and general queries, freeing up staff to focus on in clinic patient care.
Personalised Responses:
The chatbot is designed to provide personalised responses, enhancing patient satisfaction and engagement.
Relieve Telephone Pressure:
Patients will have less need to call the practice for simple FAQ support. EasiChat can do this for you.
ADDITIONAL SERVICES
In addition to our main services we also offer the following:
Comprehensive CRM System – BOXLY
Patient Management:
Centralised database for storing patient information, making it easily accessible for staff.
Automated Scheduling:
Simplified booking process with automated reminders to reduce no-shows and optimise appointment slots.
Personalised Communication:
Tailored messages and updates to keep patients informed and engaged throughout their journey.
On-Site Coaching for Internal Teams
Tailored Training Programmes:
Customised training sessions designed to enhance the skills and confidence of your
internal team members in handling the patient journey.
Best Practices:
Educating staff on industry best practices for patient interaction, communication, and customer service to ensure a consistent and high-quality patient experience.
Continuous Improvement:
Ongoing coaching and support to address specific challenges, ensuring that your team remains adept at managing patient enquiries, bookings, and follow-ups.
Performance Metrics:
Implementing performance metrics and feedback loops to monitor progress and identify areas for further development.
The Farm 
Dental Clinic Benefits
The Farm’s integrated approach to managing the new patient journey ensures that dental practices can provide an outstanding patient experience while maximising commercial opportunities.
By utilising our state-of-the-art CRM system, professional clinic teams, onsite coaching for internal teams, and EasiChat solution, dental practices can enhance operational efficiency, boost patient satisfaction, and drive growth. Partner with The Farm to revolutionise your new patient journey today.
Operational Efficiency
- Streamlined patient management with an advanced CRM system.
- Dedicated teams managing communications, allowing dental staff to focus on in-clinic patient care.
- Comprehensive data analytics to identify trends and areas for improvement.
- Enhanced staff capabilities through on-site coaching, leading to better patient interactions and increased productivity.
- EasiChat’s 24/7 support ensures patient queries are managed effectively at all times, enhancing overall service efficiency.
Increased Commercial Opportunities
- Higher appointment booking rates due to efficient handling of enquiries.
- Reduced no-show rates through automated reminders and follow-ups.
- Improved patient retention and reactivation of dormant patients.
Enhanced Patient Experience
- Seamless and efficient booking process.
- Prompt responses to enquiries and FAQs through multiple channels.
- Personalised and proactive communication, both online and over the phone.
- Give time back to your front of house teams for improved patient care.
The Farm
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